Couchy sofas are delivered within approximately 2 weeks. Once your sofa is ready, the courier team will contact you in advance to arrange and confirm delivery.

Yes, we offer free UK delivery on our sofas. Any delivery restrictions or additional charges for certain locations will be made clear before your order is completed.

We recommend checking the dimensions shown on the product page and measuring your front door, hallways, staircases and any tight corners before ordering. If you're unsure, contact our team and we'll be happy to help you check the measurements before you buy.

Yes. Our couriers will contact you before delivery so you know when to expect your sofa. Your sofa will not arrive without prior notice.

Most of our sofas require very little assembly. Depending on the model, you may simply need to connect the individual sofa sections. Full details are provided for each model, and our team can help if you're unsure.

We carefully check our sofas before dispatch, but if there is a problem when your sofa arrives, please contact us as soon as possible with photographs. Our customer support team will review the issue and work with you to resolve it quickly.

Yes. Couchy offers 30-day returns, subject to our returns policy. If you need to discuss a return, our customer support team will guide you through the process.

Yes. Our sofas come with a 1-year warranty, giving you added peace of mind when purchasing from Couchy.

Where available, you can choose from our eligible instalment or finance payment options at checkout. Available payment methods will be clearly displayed before you complete your purchase.

Comfort varies between models, which is why we provide information about the feel and cushioning of each sofa wherever possible. If you prefer a particularly soft, supportive or firmer sofa, contact us and we'll help you choose the right model.

Many of our sofas are available in a range of colours, fabrics, sizes and configurations. Simply select the options available on the product page to create a sofa that works beautifully in your home.

Once your order is placed, you'll receive confirmation from us. Your sofa will then be prepared for dispatch and handed over to the courier. Once delivery is scheduled, you'll be contacted in advance with the details.

Absolutely. We believe sofas should be designed for real life, including relaxing after a long day, family movie nights, guests, children and everyday living. That's why we focus on comfort, practical designs and quality materials when selecting our collections.

Regularly plumping and repositioning the cushions can help your sofa maintain its shape and appearance. We also recommend dealing with spills quickly and following the specific care guidance for your chosen fabric. If you're unsure, our team is always happy to advise.

Yes. With many upholstered sofas, it is completely normal for new cushions to feel slightly firmer when they first arrive. With regular use, the fillings naturally settle and soften, helping your sofa develop a more relaxed and comfortable feel.

A scatter-back sofa uses several smaller, loose back cushions to create a softer and more relaxed look. A full-back sofa uses larger back cushions for a more structured appearance. Both can be extremely comfortable, so the best choice depends on the style you prefer.

Yes. Couchy uses secure payment methods, and we're here to support you before, during and after your purchase. With clear product information, customer support, a warranty and a returns policy, you can order your new sofa online with confidence.

Of course. Whether you have a question about measurements, colours, fabrics, comfort, delivery or which size will work best, simply get in touch with the Couchy team and we'll help you make the right choice.